Lost wax casting is a technique of jewellery making where wax is carved and sculpted and then cast into metal such as bronze, silver and gold. You can read more about its ancient history and how the jewellery is made here.

To keep your jewellery looking its best we recommend following our jewellery guide here.

All made-to-order jewellery items have their own production times that will be in the product description. For many of our designs, the timeframe is between 2-3 weeks.

Feel free to get in touch with us for an order update and we will be happy to let you know where your jewellery is at in the making process.

All materials used in jewellery will be listed in the product description.

We use bronze and silver for our pendants and charms. Sterling silver, stainless steel, 23k gold-plated sterling silver, and gold-filled are used for our necklace chains and earring hoops, wires and studs.

Bronze is a beautiful warm-toned metal that closely resembles gold without the hefty price tag.

You can read more about bronze in our jewellery care section.

Our timeframe for making our made-to-order pieces is approximately 2-3 weeks. If you have a date that is sooner than this please get in touch with us. We do our best to accommodate special requests and time sensitive occasions where possible.

Our jewellery is individually handmade, resulting in subtle differences between each piece. We use the lost wax casting method, which may leave small casting holes (small dips and indentations) as part of its natural process. Additionally, our hand finishing may leave minor polishing scratches. These characteristics are not flaws and are embraced as part of the handmade process, making your jewellery unique and one of a kind!

If you would like to change or cancel your order please contact us as soon as possible. We cannot guarantee that we can accommodate this if your item is already shipped or your made-to-order pieces are being made.

If creation of your jewellery has already started, then we may only be able to partially refund in order to cover any costs that have already incurred.

You can read our returns and shipping information here.

All of our jewellery has a 12 month warranty from time of completion (date shipped to you). This warranty covers any manufacturing faults and does not include wear and tear, oxidisation, broken chains or lost jewellery.

If in the rare circumstance there is a fault with your jewellery please contact us including your name, order number, details of fault with images and we will get in touch with the next steps.

All orders are shipped without receipts, making it perfect for gifting.